This Refund and Returns Policy governs the terms applicable to returns, exchanges, and refunds for purchases made on the official website of Premanand Food Private Limited (premanandfood.com). By placing an order with us, you agree to the terms outlined below. This policy complies with Indian food safety laws, consumer protection laws, and other applicable legal frameworks.

Policy Duration

Our refund and returns policy is valid for 10 days from the date of purchase. Unfortunately, if more than 10 days have passed since your purchase, we cannot offer you a refund or exchange.

Eligibility for Returns

1. The item must be unused, in its original condition, and accompanied by the original packaging.
2. Returns will only be accepted for items that are:

• Defective
• Damaged during delivery
• Incorrectly delivered (not matching the order placed)

Non-Returnable Items

The following categories of items are non-returnable:

1. Perishable goods, including but not limited to:

• Food products (including Shuddh Desi Ghee and other edible items).

1. Items that pose hygiene concerns, such as intimate or sanitary goods.
2. Hazardous materials or items containing flammable liquids or gases.
3. Digital products, including downloadable software.
4. Gift cards and promotional items.

Conditions for Partial Refunds

Partial refunds may be granted at our discretion under the following circumstances:

1. Products with obvious signs of use.
2. Any item not in its original condition or missing parts for reasons not due to our error.
3. Items returned more than 30 days after delivery.

Refund Process

1. Upon receiving your return, we will inspect the item and notify you of the approval or rejection of your refund via email.
2. If approved, refunds will be processed within 7-10 business days and credited to your original payment method.

Late or Missing Refunds

If you have not received your refund:

1. Recheck your bank account.
2. Contact your credit card company or bank as processing times may vary.
3. If the issue persists, email us at info@premanandfood.com

Exchanges

Exchanges will only be processed for defective or damaged items. To request an exchange, contact us at at website and can raise chat on whatsapp.

Gifts

1. If the item was marked as a gift during purchase and shipped directly to you, a gift credit will be issued upon return.
2. If the item was not marked as a gift, the refund will be credited to the original purchaser.

Shipping for Returns

1. To return your product, mail it to the Address (website).
2. The customer is responsible for return shipping costs, which are non-refundable.
3. For higher-value items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of the returned item.

Important Notes

For further assistance, contact us at info@premanandfood.com

Do not send any purchase directly to the manufacturer unless instructed otherwise.

Sale items are non-refundable and non-returnable.